Frequently Asked Questions

Our AI only uses your own content sources and is designed to say "I don't know" when it cannot find a reliable answer. This prevents hallucinations and ensures accuracy.

• Only answers from your website and documents
• Every answer includes source citations
• Captures leads when uncertain

Installation is extremely simple - just one line of code. No CMS changes, no complex setup, no technical expertise required.

Works with any website: WordPress, Drupal, custom HTML, React, Vue, or any other platform.

Yes, you can customize both the tone (professional/friendly) and the visual appearance to match your brand.

• Tone adjustment (formal/casual)
• Custom colors and branding
• Your logo and company name

Yes, built-in support for Dutch and English out-of-the-box, with expandable language capabilities for other languages.

• Automatic language detection
• Responds in the same language as the question
• Additional languages available on request

Yes, fully GDPR compliant with EU hosting, data processing agreements (DPA), retention controls, and PII redaction capabilities.

• EU-based servers and data processing
• Data Processing Agreement (DPA) available
• Configurable data retention periods
• Automatic PII detection and redaction

Yes, our widget is fully WCAG 2.1 AA compliant with support for keyboard navigation, screen readers, and proper contrast ratios.

• Full keyboard navigation support
• Screen reader compatible
• WCAG 2.1 AA contrast compliance
• Focus indicators and ARIA labels

The monthly cap protects you from unexpected costs. When reached, the service continues but no additional charges apply until the next month.

• Default cap: €99/month (adjustable)
• Alerts at 80% and 100%
• Service continues without interruption
• Resets automatically each month

Yes, you can cancel anytime with no contracts or commitments. You'll continue to have access until the end of your current billing period.

• No long-term contracts
• Cancel from your dashboard
• No cancellation fees
• Data export available

Our widget works with any website platform since it's just a simple JavaScript snippet. No platform-specific integration needed.

Yes, you can test on staging environments. We provide separate tenant configurations for development, staging, and production.

• Separate configurations per environment
• No additional cost for staging
• Easy promotion to production

We automatically monitor your website for changes and recrawl updated content. You can also trigger manual updates anytime.

• Automatic change detection
• Smart recrawling of updated pages
• Manual refresh option
• Configurable check frequency